GENERAL CONDITIONS OF AFTER-SALES SERVICE
This notice of Conditions of After-Sales Service is a translation of the French original. In spite of our best efforts to translate it accurately, it may contain errors and is provided as a courtesy only. In case of disagreement, therefore, between this translated version and the original, the original shall be binding.
Article 1. Intent
1.1 These General Conditions of After-Sales Service regulate the relations between Remade and its Customers, whether professionals, individuals or consumers, ordering directly from Remade or through their partners. These conditions complete and refer expressly to the General Conditions of Sale (in French).
1.2 All intervention requests made to Remade's After-Sales Service imply the acceptance in their entirety and without reservation of these General Conditions of After-Sales Service.
1.3 Remade reserves the right to modify at any moment and without notice these General Conditions of After-Sales Service. The up-to-date version of the General Conditions of After-Sales Service can be consulted at any time at the following address: https://www.remade.com//cg_sav
Article 2. After-sales Service Procedure
2.1 In the absence of contrary stiplulation by specific guarantee conditions, before becoming the subject of repairs, the merchandise must be sent to the site indicated by the After-Sales Service.
Article 3. Quotations
3.1 The Customer is informed that the raising of a repair quotation is not free of charge. The fees for raising of the repair quotation vary according to the merchandise to be repaired. The Customer will confirm his agreement to the quotation fee by signing the "Devis" (French for "quotation document") returned by mail. The quotation fees will be deducted from the final invoice in the event of acceptance by the Customer. Otherwise the fees will be invoiced seperately.
3.2 The repair quotation is valid for a duration of 30 (thirty) calendar days counting from the quotation date.
3.3 In case of acceptance of the quotation, the Customer must transmit it to the After-Sales Service, duly signed, during the 30 (thirty) days' delay specified in article 3.1 above. In the event of failure to do so, the Customer will be considered to have declined the quotation and will have one month, counting from the expiry of the aforementioned 30 day period, to recover the merchandise concerned. The Customer must at this point settle the repair quotation raising fee described in article 3.1 above. In the event of failure to recover the merchandise during this period, article 6 below will apply. Regardless of the cause, the repair quotation raising fee will remain payable.
3.4 If during the repairs a significant amount of work, resulting in a modification of the quotation amount or of the turnaround time mentioned therein, the Customer will be immediately notified by all means, and notably by correctional quotation raised free of charge. No repairs will be carried out without the Customer's prerequired express permission. In this regard, the terms of article 3.3 above are applicable in their entirety.
Article 4. Fees
4.1 From the point of repair of the merchandise entrusted to them, the After-Sales Service may propose a general restoration service to the Customer for a package price. The Customer will confirm agreement to pay for this service by signing the "Devis" (French for "quotation document").
4.2 If during the course of the restoration package it should be determined necessary to proceed with replacement of a key part of the merchandise concerned, the After-Sales Service will raise free-of-charge a quotation corresponding to the replacement part and labour. This "out of package" quotation will be subject to acceptance or refusal by the Customer under the terms of article 3.3 above. In case of refusal of the "out of package" quotation, Remade will not be held accountable for a subsequent failure of the merchandise concerned when caused by the defective part as identified in the "out of package" quotation.
Article 5. Repairs
5.1 The repair cannot in any case result in the prolongation of previously accorded guarantees, in particular that given at the time of sale.
5.2 Remade reserves the right to either effect the requested repairs or to replace the returned item with an item equivalent. The Customer automatically request the replacement of the merchandise in the case where Remade are not in a position to effect the required repaires during a period of 30 (thirty) calendar days counting from the indicative delay announced to the Customer; this is for a repair carried out under guarantee.
5.3 In the event of extension of the delay under the aforementioned conditions, Remade will not be held liable to lend or replace merchandise, neither before or during the repair.
5.4 Once the repair fees become due, they are payable net, without discount, on the date that the Customer takes back the repaired merchandise from the After-Sales Service unless otherwise stipulated.
Article 6. Failure to recover entrusted merchandise
6.1 The Customer will be notified by email once the entrusted merchandise is ready.
6.2 In the event of failure to recover the entrusted merchandise for a period of one month counting from the notification mentioned in article 6.1 above, the Customer will be contacted by registered letter. In the absence of action by the Customer during the 8 (eight) days following reception of this letter, the merchandise will be destroyed or placed at the disposition of Remade.
6.3 No liability of any nature or amount whatsoever will be claimed of Remade by the Customer.
Article 7. Claims
7.1 All claims made by the Customer following repair services must be addressed by registered letter to the After-Sales Service of the Remade site having effected the said repair within 48 hours (as witnessed by the post office date stamp) from the taking back of the merchandise by the Customer.
7.2 Remade will make every attempt to reply as soon as possible
Article 8. ATTRIBUTION OF JURISDICTION
IN CASE OF LITIGATION OF ANY KIND OR OF DISPUTE RELATED TO THESE GENERAL CONDITIONS OF AFTER-SALES SERVICE, THE COMMERCIAL COURT COVERING THE HEAD OFFICE OF OUR COMPANY SHALL BE THE EXCLUSIVE ARBITER. THIS CLAUSE SHALL APPLY EVEN IN THE CASE OF INCIDENTAL CLAIMS OR OF MULTIPLE PARTIES OR OF WARRANTY CLAIM, AND WITHOUT REGARD TO THE PAYMENT ARRANGEMENT OR METHOD.
Article 9. Products Out of Warranty or Guarantee Rejection
Products not covered by the guarantee as damages resulting from a failure of care or maintenance in accordance with instructions and specifications, damage of external origin (Casse , oxidation), the damage resulting from non-compliant or inappropriate use of product damage resulting from intervention by a non-authorized service or Remade by the manufacturer in terms of new products or reconditioned by Remade, give rise a billing diagnosis and return transport of the amount of 30 € TTC.